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Linärie was born with the mission to seamlessly integrate cutting-edge technology and elegant designs, to elevate the aesthetics of your kitchen and transform your cooking experience into memorable moments.
Whether you are looking to upgrade your kitchen appliances, doing a full make over at home, or just browsing for kitchen inspiration, Linärie was made thinking of you.
Where is Linärie Appliances located?
Our head office is in Sydney, New South Wales. This is where our customer service centre is based with a team of experts ready to assist you.
Where can I buy Linärie Appliances?
You can purchase directly from Linärie Appliances or across different e-commerce channels in Australia.
Where can I see the showroom of Linärie Appliances?
Although we do not have a showroom or physical stores in Australia, you can find the brand’s full range on Linärie Appliances or across reputable e-commerce channels. Our Australia-based customer service team stand ready to assist with your inquiries via chat, email and phone.
We strive to help you find the right appliance for your needs without having to visit a showroom. Need help deciding? Chat us and our Australia-based experts will assist you. Feel free to browse our Buying Guides to learn more about our product range.
Where are Linärie's products made?
Linärie’s brand and products are conceptualized and developed in Australia, and manufactured in China. All of our products are imported to our Australian warehouses before being sold to you.
Does Linärie Appliances sell secondhand or refurbished products?
No. We only sell brand new products backed by a full Manufacturer’s Warranty.
Are Linärie Appliances also suitable for use in a commercial context (hotels, restaurants, etc? )
No. Linärie Appliances are only intended for use in private households.
Where can I create an account with Linärie?
Welcome to the Linärie Family! It is FREE to create your account with Linärie HERE.
When placing your order online, you can pay with Visa, MasterCard, American Express, ShopPay, Apple Pay, GPay, and UnionPay. We also have flexible ‘buy now, pay later’ options including Afterpay.
You must contact us first within the 10 days exchange period. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email or live chat. More information on our refund policy here.
If you notice an appliance has been delivered to you in a damaged condition, you must report it to our customer service team at hello@linarie.com including photos/videos of the damage, within 10 days from the date of delivery.
You will receive an email confirmation once our accounts department processes the refund. The funds will take 3-5 business days to return back to the account you initially paid with. More information on our refund policy here.
What if the product I wish to purchase is not in stock?
Please contact one of our friendly representatives either via email or live chat and they will be able to check the Estimated Time of Arrival (ETA) of the stock. In case you have an urgent timeline, our product experts can recommend similar products in stock.
Where can I find the product manual and spec sheet?
Get the latest manuals, specsheets and installation videos HERE or find them directly in the product page.
Note: accessories do not have dedicated user manual or specsheet. You may find detailed information in their respective product page.
Where can I buy accessories and spare parts for Linärie Appliances?
You can purchase accessories directly from Linärie Appliances.
In the event a spare part is needed, and your appliance is within the 24-month parts and labour manufacturer's warranty, please contact us at hello@linarie.com for support.
Do the products come with Australian plugs?
Yes. The entire range of products for Linärie Appliances has its respective Australian certification abiding by the national regulation and comes with compatible Australian plugs.
Looking to Speak with our Product Expert?
Pick a suitable time HERE for our product expert to give you a ring.
We deliver to 95% of Australians, so we probably deliver to you! To check if we deliver to your postal address, proceed to checkout and type your postcode.
Note: We’re unable to deliver to PO (Post Office) Boxes.
We will typically deliver your order from the warehouse closest to your delivery address. We have our products ready to be dispatched from warehouses in NSW, VIC, WA, QLD, and SA.
Tracking of your order via email will depend on the transport company. Some transportation companies offer tracking services and others do not. If tracking your order via email is crucial, please message us via chat or email to inquire.
Once your product order has been processed and is ready to be dispatched from the warehouse, you should receive it between an average of 10-15 days, depending on your location.
Orders placed over the weekend will be processed for delivery and shipped the subsequent week.
Your order will be delivered to the selected address per order. This address does not have to match the billing address. You can send the orders to your family, friend’s or office if you are not at home during the day.
To add delivery instructions, you will need to contact one of our friendly representatives either via email or live chat.
We usually deliver during business hours, but sometimes it’s as early as 6:30am or as late as 7pm.
To check if we deliver to your postal address and how much it will be, proceed to checkout and type your postcode.
We partner with third party delivery companies, and the drivers typically call you when they are 30 minutes away and when they have arrived. If you are one of the first deliveries of the day, the drivers will contact you as they’re leaving the warehouse, giving you as much notice as possible.
The drivers will text you on the mobile number you provided when placing your order.
The driver will contact you, advising they will have to move on, and we will attempt delivery on the next available day that suits you.
To adjust or edit your delivery details or date, please send us an email or message via the chat.
Yes, someone can accept your delivery if you are unable to, as long as you notify us before or even on the day of delivery. The person accepting your delivery will need to provide a valid photo ID and will need to sign for the product. If possible, please also provide the mobile number of the person taking delivery, just to make sure everything runs smoothly for you and our drivers.
Yes. Installation that requires one of our certified plumbers, electricians, carpenters, or gas plumbers affects the date for delivery, as they get booked out.
In metropolitan areas and selected regional centres where Winning Appliances deliver with their own trucks, you can also request that we remove your old appliance for recycling.
Note: the old appliances being removed must be similar to the new appliance being delivered, and it must be fully disconnected from any power, water or gas supplies (gas disconnections must be performed by a licensed plumber) prior to our arrival.
If your product has not been dispatched from the warehouse, we can cancel your order and process a full refund. Alternatively, if you wish to change the product to something else prior to the product being dispatched from the warehouse, we can change your order for you, and you will either pay the difference if the new product is more expensive or we will refund you the difference if it is cheaper! Just contact one of our friendly representatives either via email or live chat.
Linärie Appliance offers a parts and labor manufacturer's warranty?
Yes. The entire product range is backed by the standard parts and labor manufacturer's warranty, which includes a 24-month coverage from the time of purchase. For more terms and conditions, see our Warranty Page.
How to get a parts and labor manufacturer's warranty extension on my Linärie Appliance?
Linärie offers a six-month extension on your parts and labor manufacturer's warranty for the entire range of appliances* when it is registered within ten days from purchase. Extending the warranty by six-months gives a total warranty period of 30 months. For more terms and conditions, see our Warranty Page.
*product accessories are not included.
Where and how can I register my Linärie Appliance?
Click here to register your Linärie Appliance and get the six-month parts and labor manufacturer's warranty extension.
What are the action steps if I need to raise a warranty claim?
You can contact one of our friendly representatives either via email or live chat. Our representative will ask you what's not working and give you the action steps to move this claim forward. See our Warranty Page for more information.
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Love this fridge
I absolutely love it
Best service ever Very happy with my purchase
Dear Erika, Thank you so much for your kind words! We're thrilled to hear that you're pleased with our service and that you're happy with your purchase. If you ever need anything else or have any questions in the future, please feel free to reach out. We're here to help! Warm regards, Betty Customer Support Linarie Appliances
All staffs are very kind and understanding customers.
Dear Yongsang, Thank you for your kind words! We're delighted to hear that our staff members have made a positive impression on you. Providing exceptional service and understanding to our customers is something we take great pride in. Your feedback means a lot to us, and we'll be sure to pass on your compliments to our team. If there's anything else we can assist you with in the future, please don't hesitate to let us know. Warm regards, Betty Customer Support Linarie Appliances
It has been months since I made this purchase (start of Feb 2024) and it is still yet to arrive (April 2024) at this point.
There was no communication to explain these wait times, much contrary to the ‘3-5 day’ estimated arrival time suggested at the time of purchase.
I have had to prompt communication about the ETA (which keeps getting pushed back) and am at the point of wondering if the entire product / company is a scam. I would not recommend purchasing with this company based on my bad experience.