If you notice an appliance has been delivered to you in a damaged condition, you must report it to our customer service team at hello@linarie.com or 1300 20 29 49 including photos/videos of the damage, within 10 days from the date of delivery. 

More information on our refund policy here.

You must contact us first within the 10 days exchange period. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@linarie.com.au

We will review the request. After the request approval, we will send you our warehouse address via email.

Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.

We’ll cover the cost of any return shipping if the exchange even returns is a result of our error or defective product.

Unfortunately, we cannot accept returns on sale items or gift cards.

You can apply for a refund within 10 days from the date you received the goods.

You can contact us directly via email, and we will also notify you whether your refund is approved or rejected. And the return address is same as the exchange address.

If approved, we will process your refund. After we submit the refund application, the credit limit or money will be automatically credited to your credit card or original payment method within at least 7 working days. 

The actual time for the refund to arrive should be subject to the processing of your bank or credit card company.

More information on our refund policy here.

You will receive an email confirmation once our accounts department processes the refund. The funds will take 3-5 business days to return back to the account you initially paid with. More information on our refund policy here.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at: hello@linarie.com.au. 

To apply for a refund and return your product, please contact us at: hello@linarie.com.au. 

Please note that in the event of returning the product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item or receive it without any damage.

You must contact us first within the 10 days exchange period. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email or live chat. More information on our refund policy here.

If your item has not been unboxed and packaging remains intact, we are able to return the item for a full refund, if notified within 7 days of the date of delivery. If your item has been unboxed and is unused, we can provide a store credit minus a restocking fee of 20% of the invoiced value, if notified within 7 days of the date of delivery. Your refund or credit will be processed once the item has been returned and assessed to be in good condition. Please note that items that have been used or installed are not eligible to be returned for either a store credit or refund.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you must contact us at hello@linarie.com.au. If your return is accepted, we’ll send you warehouse address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@linarie.com.au