Refund Policy

Refund & Return Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you must contact us at hello@linarie.com.au. If your return is accepted, we’ll send you warehouse address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@linarie.com.au

You must contact us first within the 10 days exchange period. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@linarie.com.au
We will review the request. After the request approval, we will send you our warehouse address via email.
Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
We’ll cover the cost of any return shipping if the exchange even returns is a result of our error or defective product.
Unfortunately, we cannot accept returns on sale items or gift cards.
You can apply for a refund within 10 days from the date you received the goods.
You can contact us directly via email, and we will also notify you whether your refund is approved or rejected. And the return address is same as the exchange address.
If approved, we will process your refund. After we submit the refund application, the credit limit or money will be automatically credited to your credit card or original payment method within at least 7 working days.
The actual time for the refund to arrive should be subject to the processing of your bank or credit card company.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
There are certain situations where only partial refunds are granted:
1. Range hood with obvious signs of use, induction cooktops, built-in oven, downdraft, accessories, etc.
2. Any item not in its original condition is damaged or missing parts for reasons not due to our error.
3. Any item that is returned more than 10 days after delivery.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at: hello@linarie.com.au.
To apply for a refund and return your product, please contact us at: hello@linarie.com.au.
Please note that in the event of returning the product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item or receive it without any damage.

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